Refund Policy

Last updated: 18 October 2026

Draft text — legal review required before publication.

Payments are collected by our Merchant of Record, Paddle; refunds are also issued through Paddle to your original payment method (usually within 5–10 business days).

1. First subscription payment

Full refund on request within 14 days of purchase, for any reason. Since the free trial needs no card, we recommend trying first.

2. Renewal payments

Full refund if requested within 7 days of the renewal date and no drawings were generated in that period. Otherwise the cancellation takes effect at the end of the period and the remaining time is not refunded.

3. Yearly plans

Full refund within the first 14 days. No pro-rata refund afterwards, except that unused time is refunded pro rata if we discontinue the service.

4. Technical problems

If the service is unavailable for more than 24 hours, or your model in a supported format cannot be processed and we cannot resolve it after your report, the fee for that period is refunded.

5. Erroneous or duplicate charges

Refunded in full.

6. How to request

Write to info@marfen.com.tr with your Paddle order number (in the invoice e-mail) and your account e-mail; we respond within 3 business days. You can also request a refund through Paddle's payment page (paddle.net). After a refund, the quota of the refunded period is closed.

7. Consumer rights

Mandatory consumer rights of your country of residence (e.g. the 14-day withdrawal right in the EU/UK) remain unaffected and are never shorter than the periods in this policy.

8. Abuse

Repeated refund requests or breaches of the Terms may lead to refusal of a refund and closure of the account.